Shipping Policy

What is the shipping cost?

Shipping is is free for orders over $75 and $10 for orders under $75.

When will I get my order?
It takes 3-7 days to fulfill an order, after which it’s shipped out.

The shipping time depends on
your location, but can be estimated as follows:

Canada: 5-8 business days
US: 10-20 business days


Will I be charged customs for my order?
An additional customs and tax fee can occur on international orders. This fee is not in our control
and is assessed by your local customs office. Customs policies vary widely for every country so
please check with your local customs office directly to see if they apply duties and taxes to your purchases.


My order should be here by now, but I still don't have it. What should I do?

  • Before getting in touch with us, please help us out by doing the following: Check your shipping confirmation email for any mistakes in the delivery address.
  • Ask your local post office if they have your package.
  • Stop by your neighbors in case the courier left the package with them.

Pro tip: Package theft is on the rise—If you're expecting a home delivery and you know you won't
be home to accept it, use an address where you know you'll be!

If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, get in touch with us at [sales@dekatrends.com] with your order number.

If you did find a mistake in your delivery address, we can send you a replacement order, but
shipping will be at your own cost.


Pro tip: The zip/postal code is the most important part of the address. Use a simple tool like USPS ZIP code or Canada Post lookup to make sure you get it right!


I received a wrong/damaged product, what should I do?

We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you
quickly, please email us at [sales@dekatrends.com] within a weeks' time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!


Returns
What’s your return policy?
We don’t offer returns and exchanges, but if there’s something wrong with your order, please let us know by contacting us at [sales@dekatrends.com]!


Do you offer refunds?
Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at [sales@dekatrends.com with photos of wrong/damaged items and we’ll sort that out for you.